Help
How ordering and selling work, step by step.
Buying
- How ordering worksReserve for a hatch date or pickup day, with no account needed.
- Deposits and balancesWhat’s charged at checkout, and when the rest is due.
- Pickup and delivery codesThe code that hands your order over, and what happens if you can’t make it.
- When a hatch comes in shortOrders are filled in the order they were placed. If yours is short, you choose what happens.
- WaitlistsJoin a waitlist for something sold out, and claim it if any free up.
- Shipping live animalsHow shipping rules are checked, and what to expect.
- Refunds and cancellationsEach farm sets its own policy. Here’s how refunds reach you.
- ReviewsReviews come only from people who got their order.
Selling
- Setting up your storeThe checklist between signing up and taking your first order.
- Getting paidYour own payment account, your payout schedule, and the buyer fee.
- Dates and ways to get an orderHatch dates, pickup days and ship days, each with its own ways.
- Counting from recordsSell what your egg sets and colonies are expected to produce.
- Deposits and balancesTake a deposit now and the rest before the date, or in person.
- Shipping and the rulesWhat’s checked, what blocks, and buying labels.
- Short hatches and waitlistsFill orders fairly when a hatch is short, and pass freed units to the waitlist.
- Pickup dayCheck orders in by code, collect balances, and handle no-shows.
- ReviewsWho can review, and replying.
- Records with no signalRecording in a barn or field without a connection, and keeping records on your phone.